On Business Done Differently Jesse Cole speaks with successful entrepreneurs who are standing out in business and in life by thinking differently. We believe that to stand out you have to take risks and challenge the status quo. On the show, we uncover the secret tips, tactics and characteristics of our guests with unusual questions and unique segments. This is not your typical business show asking typical interview questions.
Episodes
Wednesday Feb 06, 2019
Wednesday Feb 06, 2019
Successful businesses know how to provide great customer experiences. Founder and CEO of Red-Carpet Learning Systems, Inc., Donna Cutting is no stranger to this. Working about making people feel significant, she talks about rolling down the red carpet in business and mapping out experiences to people. She gives us a peek into her book, 501 Ways to Roll Out the Red Carpet for Your Customers, as she shares some examples of businesses who have done it right—from Mama D’s and The Asheville Theater, to G Adventures. Donna also talks about the value of celebrating mistakes, setting the stage for the culture you want to create, and the things that hold people back from standing out. She then gets into a game by laying out ways to create a great experience across different industries like hotels, schools, and more.
Wednesday Jan 30, 2019
Wednesday Jan 30, 2019
Wednesday Jan 23, 2019
Wednesday Jan 23, 2019
Successful businesses last because people admire them just as they prioritize the experiences served. Owner of successful restaurants, Baro and Petty Cash, Michel Falcon shares his secret sauce, the people first culture. Aligning the company’s purpose with their employees', Michel talks about the seven-step interview process that determines the people who will become a part of their team. He puts forward the importance of getting to know the people you are working with as opposed to merely having a distant business relationship. Michel also talks about the business’ relation with their guests, and differentiates between customer service and customer experience.
Wednesday Jan 16, 2019
Wednesday Jan 16, 2019
We are all into the customer service experience. Many companies and people talk about customer service, but they don't make it their brand. John DiJulius has made his whole business life all about customer experience. John is a keynote speaker, international customer experience consultant, and the bestselling author of three books, including The Customer Service Revolution. He works with world-class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Chick-fil-A, and many more. John shares how he lives his brand and how he puts the customer experience into everything he does.
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Wednesday Jan 09, 2019
Wednesday Jan 09, 2019
Monday Jan 07, 2019
Monday Jan 07, 2019
Get ready to stand out, be different, have fun, and make an impact on people's lives as Business Done Differently is back for season two. Join Jesse Cole as he focuses solely on customer and employee experience. Be inspired and learn from first-hand experience as he brings on special guests, including Ken Blanchard, Chip Conley, John DiJulius, Cameron Herold, and more. Enjoy and start taking action as Jesse dives deep in what led these entrepreneurs and authors to success, and how they share their vision with everyone they touch.
Monday Sep 03, 2018
Monday Sep 03, 2018
"Be you. Be authentic. Be real." - Jesse Cole on a lesson from Business Done Differently
Emily and Jesse Cole - Doing and Learning
Jesse went into podcasting without really knowing what he wanted out of it. But it's one of the many concepts that he, his wife, and their team believe in. To do and then to learn, to be at peace with jumping in to see what happens.
But this is only the first of the many other lessons they gained from doing Business Done Differently.
Creating Unforgettable Stories
Some of the best things in life are memorable, but only a select few can become truly unforgettable. Making such stories the very foundation of one's endeavors is a tested and proven way of standing out in business and in life. And these stories will stick with the people you meet and share moments with.
"Nobody's gonna memorize somebody else's mission statement or core beliefs but they will remember your stories if they were meaningful." - Emily Cole
Final Four
1. What makes you stand out?
"Your hunger and your drive." - Emily on Jesse
"You will never put yourself first." - Jesse on Emily
2. Best advice to stand out.
"Look at the world differently. Challenge the status quo." - Jesse
3. Best advice you've ever received.
"Think about everything as if it's not that big of a deal. Be positive. Have that outlook in life and it changes everything." - Jesse
4. How do you want to be remembered?
"When it comes down to it—did you make a difference in people's lives? Did you make an impact, were you there for people, and did you make them happier?" - Jesse
"I want to make sure that we leave the world a better place." - Emily
To hear more lessons that stood out through BDD's first season from Emily and Jesse Cole, make sure to download and listen to the episode!
Jesse loves connecting and hearing from his listeners:
Thanks to Podcast Pilot for the editing, show notes and publication. They take care of it all!
Monday Aug 20, 2018
Monday Aug 20, 2018
"While profit is an important piece of your road map, it cannot be the only map that tells you whether you are hitting the right treasure or not." - Don Yaeger
The Great Team Concept
Don retired from Sports Illustrated 10 years ago. In the process, he began sharing his knowledge on individual high performance to organizations and companies. This he learned from working with some of the champions like Michael Jordan, John Wooden, Walter Payton.
He was often hired by Microsoft. One interesting question he received was, "Why are some teams regularly relevant and successful when most teams rise and fall?"
"Players just react differently when you intentionally speak to them." - Don Yaeger
What Team Excellence Requires
Since Don had access to a lot of teams, he decided to list them down and to glean over their mechanics. In the next 5 years, he traveled across North America and visited 110 teams.
He found that high performing teams possess a unique set of communications skills. What takes teams to the top does not necessarily take them to another summit. The challenging part is sustaining excellence throughout.
Final Four
1. What is one thing you've done to stand out in business and in life?
"Learn to become a better storyteller."
2. What is your piece of advice to someone who is just starting out?
"Selling will be an important piece of what will become your success, so learn how to sell."
3. Best advice you have ever received?
"John Wooden talking to me about doing a regular measurement of the people I give my time to and making sure that I was surrounding myself with people who are headed in the right direction and not just randomly giving my time to anybody who asks."
4. How do you want to be remembered?
"If at the end of the day I get to be a good dad, I'm good."
To hear more from Don Yaeger, download and listen to the show!
Thanks to Podcast Pilot for the editing, show notes and publication. They take care of it all!
Monday Aug 13, 2018
Monday Aug 13, 2018
David Ragosa and Carlo Ruggiero are reinventing the way Americans eat one of the most iconic foods in the world. They are the founders of Kono Pizza, or pizza in a cone. Kono Pizza is setting up franchises in the country, building it one cone at a time.
"For me, there are few factors: faith, patience, passion, and a ton of perseverance." - Carlo Ruggiero of Kono Pizza on building a culture
Kono Pizza - It's About Delivery
David and Carlo's product is revolutionary. It took the necessary preparations to come up with the basics for the development of the product. But the journey actually started when they finally had to figure out how to deliver.
The process of figuring out the best way to go about this entailed letting go of tools that no longer worked. They had to consider the way customers saw their product. Part of being an entrepreneur is being able to not go down the same road and fall into a cliff out of pride or an initial vision.
"We did fail, we made mistakes in the beginning. We cannot merely say that in a good way. Obviously that's the only way you learn." - Carlo Ruggiero of Kono Pizza
Franchising is a Privilege
David and Carlo consider becoming a franchisee of Kono Pizza to be a privilege, not just a sell. They award franchises, and obtaining one means becoming part of the family.
This sense of community places importance on the obtaining of the franchise, encouraging everyone to share the same vision for quality pizza.
Final Four
1. What have you done to stand out in business and in life?
“Working super hard."
2. What advice would you give to someone to stand out in business and in life?
“You have to outwork everybody."
3. Best advice you’ve ever received.
“Be patient.”
4. How do you want to be remembered?
“That I left the place better than when I started.” - David Ragosa
“Leaving a legacy not just about the money but about doing the right thing all the time.” - Carlo Ruggiero
To hear more from Kono Pizza's David and Carlo, download and listen to the show!
Learn more from Jon Vroman:
Franchise - Kono USA Franchise
Jesse loves connecting and hearing from his listeners:
Jesse Cole is a passionate and engaging business leader sharing other leaders messages, tips and fresh ideas on Business Done Differently. Subscribe to hear more front runners doing it differently and remember to leave him a rating and review on iTunes.
Thanks to Podcast Pilot for the editing, show notes and publication. They take care of it all!
Monday Aug 06, 2018
Monday Aug 06, 2018
Jon Vroman founded the Front Row Foundation with the vision to help create life-changing moments for people in need. A motivational speaker, he shares the same language as Jesse Cole. He believes in the power of moments, putting people first and making these moments daily.
Jon is the author of the bestselling book, The Front Row Factor.
"How can I consciously create, experience and celebrate the meaningful moments of life?" - Jon Vroman
Jon Vroman - Turning Now into Wow
Front Row helps people have the front row experience of things they're passionate about. In turn, they treat other people by creating meaningful moments for them.
"We're trying to be moment makers. We're trying to turn any situation into something more meaningful. We say that we bring meaning to moments. We say that we turn now into wow." - Jon Vroman
Experiencing and Celebrating Life
People create meaningful moments that they look into as some source of hope and celebration in the future. When people use the power of future possibilities that spring from the now, they can grab hold of what then becomes the past.
By experiencing life as it happens now and holding some gratitude for the now, people can celebrate more of life today.
"We don't know how much time we all have. We live in gratitude. We live in amplifying the good so that we could silence what sometimes is not as good." - Jon Vroman
Final Four
1. What have you done to stand out in business and in life?
"It's taking an interest in people."
2. What would you tell people to stand out in business and in life?
"Add value, be observant, show up and be an owner of something."
3. Best advice you've ever received.
"Help other people along the way. Be a great person for other people."
4. How do you want to be remembered?
"As somebody that was kind, that was thoughtful, that showed up for people every day."
To hear more from Jon Vroman how to live life in the front row, download and listen to the show!
Learn more from Jon Vroman:
Jesse loves connecting and hearing from his listeners:
Jesse Cole is a passionate and engaging business leader sharing other leaders messages, tips and fresh ideas on Business Done Differently. Subscribe to hear more front runners doing it differently and remember to leave him a rating and review on iTunes.
Thanks to Podcast Pilot for the editing, show notes and publication. They take care of it all!