120: Shep Hyken - Learn The Secrets To Amaze Any Customer

January 18, 2018
00:0000:00

“What I found out is that feedback gave me two things: #1, it validated that I did a good job and could ask for more business. And #2, after asking for feedback, my dad said, ‘find out what tricks they liked the most…my goal was to find out what tricks they didn’t notice and to pull those out.”

“When hiring, Hyvee asks potential hires to come to the store a little before the interview, walk around the store and take note of what they think can be improved. It’s a great way to get feedback.”

“How do I make it easy for my customer to buy from me…Why are my [products] different, why is my service different?”

“I think no matter what industry you’re in, just take a look at the friction points. How can you make the process easier for the customer?”

“The best stat in the world comes from customer behavior. Do they come back? And if so, how often? That’s the stat you want to measure.”

“Fine in business is an acronym.

F stands for Fake smile.

I stands for Insincere feedback.

N stands for Never coming back.

E stands for an Emotionless response.”

“Bud said to me, if you’re going to get into the speaking business, your job isn’t doing the speech, it’s getting the speech…In every business, you think ‘We’re in the manufacturing business!’ Well, you may be in the manufacturing business, but if you don’t have customers buying whatever it is you manufacture, you’re not in business.”

“On your tombstone, it’s not your born date or your death date that’s important… what’s important is what happened in the dash.

 

Links:

Hyken.com

The Amazement Revolution

ShepTV.com

Google Alerts

The Amazing Business Radio

Be Amazing Or Go Home

All Shep Hyken Books

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Co-Produced and edited by Podcast On The Go

 

119: Anthony Witt - Standing Out By Thinking Bigger

January 15, 2018
00:0000:00

Businessman and startup coach, Anthony Witt has helped many individuals transition from being a full-time employee to becoming an entrepreneur. He thoroughly enjoys helping people move from simply existing to truly living. Having personally made the transition from employee to entrepreneur more than one time, Anthony has learned how to navigate the important areas of life to live a life of purpose.

Anthony currently holds interest and leadership roles in a residential commercial real estate flipping company, a school fundraising company, personal mastermind groups and an individual coaching program as well as a marriage enrichment company that he runs with his wife. He has also begun to hold mentor, leadership, and equity positions with clients.

 

“I want to talk to the people who are listening…I want to serve the people that are here.” 

“I think it’s all about testing…You gotta figure that out. Who do I like to work with, who do I enjoy being around, and who can I really add value to?” 

“If you are a solo-entrepreneur or even a small team of 2 or 3, you have got to get out to conferences…You can’t be in business for yourself and not do that.” 

“If you never leave life where you are, you’ll never live the life you are destined for.” 

“Until you have something worth dying for, you really don’t have something worth living for.” 

“If you’re just stagnant where you’re at, you’re never getting there. You’re never getting towards that life that you want to live. Because you’re just existing where you’re at…If you’re not moving forward, you’re going backward.” 

Links: 

AnthonyWitt.com 

The Champion Entrepreneur Podcast 

Streaks App 

Email Hunter – Chrome Plugin 

John DiJulius 

Never Split The Difference – Chris Voss 

Oversubscribed 

Patt Flynn SPI 

Beyond The To-Do List 

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FindYourYellowTux.com 

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Co-Produced and edited by Podcast On The Go 

118: Dan Miller - From Day Job To Passionate Work

January 12, 2018
00:0000:00

“Next time you meet someone, try asking: ‘How are you making the world a better place?’ Rather than the normal ‘What do you do?’.”

“That beautiful blend, that convergence of money, talent, and passion.”

“You can’t pretend to be something and do a good job in doing it. You have to find that authentic place to really do well, what you’re doing.”

“I was raised in an environment where your word is your bond. If your word isn’t any good, dig a hole and push me in, I’m done.”

“Any healthy organization has change. There’s no healthy organization that is stagnant. If it is, then it starts to deteriorate. So, change is evidence of growth. Change is evidence of being alive.”

“If somebody stays with you out of a sense of obligation, you’ll both end up resenting it.”

“Continual learning is the key to continual living. If you stop learning, you have effectively stopped living.”

“I don’t recoil from fear…I don’t mind fear being in the presence. If I’m going to go on a trip, I want fear to be in the back seat, not in the driver’s seat.”

“Be different. Don’t worry about being first…be different.”

“It’s never too late to have a new beginning.”

 

Links:

48days.com

48DaysEagles.com

Wisdom Meets Passion

48 Days To The Work You Love

High Performance Habits

The Daily Stoic

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Co-Produced and edited by Podcast On The Go

How To Create The Perfect Customer Experience - Find Your Yellow Tux Tips

January 8, 2018
00:0000:00

“Put yourself in your customer’s shoes. From the first time you experience your business…what does it look like from their perspective.”

“You confuse you lose.”

“You’re welcoming someone into your house. It’s not just a business…If people are coming over for a dinner, how would you welcome them when they come in?”

“Make sure the exit is great…It sounds simple, but you need to define the perfect experience for your customers all the way through. Put yourself in their shoes, what would make you go home and say ‘WOW!’”

Links Mentioned:

Customers For Life -Carl Sewell

Building a StoryBrand – Donald Miller

The Yellow Tux Handbook: 6 Tips To Make Your Business Stand Out

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How To Create Attention With Your Business - Find Your Yellow Tux Tips

January 4, 2018
00:0000:00

“Think like a reporter…If you’re like everyone else, why would anyone cover you?”

“Nobody cares about your business unless you give them a reason to care.”

“Take small bets…try some things.”

“Professionalism is boring and weird wins. No one writes stories about professional companies, they write stories about companies that are unique.”

Links Mentioned:

Innovation on Demand by Al Fahden

The Yellow Tux Handbook: 6 Tips To Make Your Business Stand Out

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FindYourYellowTux.com

 

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115: Mike Michalowicz - Gain The Freedom That Is Profit First

January 1, 2018
00:0000:00

115: Mike Michalowicz –

“I’m a huge fan of fear…I believe that anyone who starts a business, embrace the fear. Don’t live in it. Because over time it brings about stress. But fear will wake you up at 5 in the morning and it will have you working until 5 the next morning.”

“It’s very hard to remember specific conversations, all we remember is emotion… So a lot of the stuff that we experience is instantly forgotten, it’s just the end of emotion”

“[Unlike on shows like Shark Tank and The Profit] The reality is that 99.9% of businesses never get an investment outside of the founders and the family.”

“You must find the profit within yourself! And that’s my investment, giving them the knowledge and the mentorship, but not the money.  Seeking someone else to save us is the fallacy of so many businesses and I see it now more than ever.”

“The Profit First Formula is really simple: Sales-Profit=Expenses”

“Profit isn’t the whole focus [of my business] it’s the first focus…Profit is the foundation of a healthy business.”

“Successful people don’t look for other’s approval in their success and therefore don’t need to show it off.”

“There’s a truism of life in poker. When someone starts bluffing, that means they have a weak hand.”

Links Mentioned:

MikeMichalowicz.com

MikeMotorBike.com

Surge

Profit First

Profit First Podcast

The Pumpkin Plan

Toilet Paper Entrepreneur

 

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114: Brian Clapp - How To Stand Out In The Sports World

December 28, 2017
00:0000:00

Today’s an episode, unlike anything we’ve ever done. Today I collaborate with Brian Clapp of the “Work In Sports Podcast” and we answer questions from listeners and give actionable advice that you can apply today whether you’re aspiring to or currently work in the sports industry.

Q&A Topics Include:

  • Is a sports degree necessary to work in sports?
  • How to network in the sports industry?
  • Are smaller or larger organizations a better fit for new hires.
  • And much more!

Links Mentioned:

WorkInSports.com

Work In Sports Podcast

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Produced and edited by Podcast On The Go

Best Takeaways Of 2017

December 25, 2017
00:0000:00

Today, we're giving you our best takeaways of 2017. This includes advice on how you can stand out in business and in life, from all of our guests in 2017!

Thank you for listening and Happy Holidays!

 

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Co-Produced and edited by Podcast On The Go

113: Jared Angaza - The Future Of Branding

December 21, 2017
00:0000:00

“If you want people to come to you as a coach, if you want them to come to you to buy this product… you have to understand what they’re motivated by, you have to understand the way their mind works.” 

“Today, a brand is a crafted experience. It is a language that you speak…it is a relationship that hopefully leads to an audience that are going to be your brand ambassadors.” 

“You don’t have to have a brand to have a successful business….but if you want to create an Apple type of experience, [then you’re going to need a specific and concise message].” 

“How people do anything is how they do everything.”  

Jared’s formula for how to find your why: “Imagine that years from now you’re business is wildly successful and the news is interviewing you because you’re such a big success. What are you telling them? What’s happened there? What’s the brand culture like? The family that runs it? The staff that runs it? What do people experience? Are they happy?...What do you want your impact to be?” 

“Branding, in general, has a lot to do with care. Period.” 

“If you want to create a great brand, build it in hopes of creating that experience every time for the customer.” 

“You don’t even get a seat at the table. You have to create attention first…How do [you] get people’s attention, hold it, and then (here’s the clincher) do something good with it?” 

“People will forget the things that you did. They’ll forget the things that you said. But they’ll always remember the way that you made them feel. Maya Angelou.” 

Links Mentioned: 

JaredAngaza.com 

Wisdom Meets Passion 

Life Brand Collective 

Inipi Podcast 

F5 Financial 

Redbooth 

The Dao Daching 

Change Your Thoughts, Change Your Life – Wayne Dyer 

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Co-Produced and edited by Podcast On The Go 

112: Barry Moltz - Quick Ways To Get Unstuck

December 18, 2017
00:0000:00

“The biggest problem people have is that they only do marketing when they have no sales. And then as soon as they have sales, they get busy and they stop doing marketing. You have to put together some kind of systematic marketing process where you’re always doing marketing even when you’re busy with sales so your pipeline always stays full.”

“A lot of folks want to build this great product and then think if I build this great product [customers] will come…it just doesn’t happen. You have to go to customers and see if they’ll actually buy something…I try to convince a customer to buy something first and then I’ll build it.”

The ABC Strategy from Barry’s new book Small Business Hacks: 100 Shortcuts To Success - How to get a potential client to respond to your emails:

“Please respond A, B, or C.  A – I’m busy, please get back to me in a month. B – I’m no longer interested. C – Call me right away.”    

“What small business owners are really bad at is figuring out how much cash they have on hand.”

“Your small business plan should fit on the back of a napkin. You should be able to summarize what your business is all about, what pain you solve, and who you solve that pain for…because people will pay more for painkillers than they will for vitamins.”

“Somewhere along the line, the universe tells you that you have to reinvent yourself, because what you’ve been doing for a really long time isn’t working.”

Links Mentioned:

BarryMoltz.com

How To Get Unstuck

Small Business Hacks

Business Insanity Talk Radio

Ben’s Garden

Viral Tag

Love Is The Killer App – Tim Sanders

The Daily Podcast

The Moth Podcast

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Co-Produced and edited by Podcast On The Go