The success of a business goes back to the kind of culture it has and the employee experience it provides. After all, if the people are motivated to do their work, then it brings out the best of the entire organization. Robert Glazer, top expert on culture and employee experience as well as founder and CEO of Acceleration Partners, lets us in on how he does culture that makes his company achieve a number of wins and recognition. Robert talks about the unique things they do in the company, highlighting how you need to break the rules sometimes. He also brings up the importance of letting your employees grow holistically by supporting them and making them feel purpose in what they are doing.
Our biggest fans are our own people. If we put them first in everything we do, that takes care of the customers. Hall of Fame speaker and best-selling author Eric Chester is the go-to person for workplace culture and employee engagement. He’s worked with who's who in the business world. Eric dives into employee engagement, the seven cultural pillars, what employees want these days, how to find and keep great people, and some of the things some companies are doing to make their culture amazing.
Never did anyone go wrong with building relationships and meaningful connections. Jayson Gaignard, known as The Greatest Connector, hosts the most exclusive events called the Mastermind Talks (MMT) where he connects and brings brilliant minds together. Jayson shares his amazing journey to success – from a soaring business to being buried in debt. Find out how Jayson was able to rise up again to claim a newfound victory by building connections.
The business world has been so much of a concrete jungle where leaders, customers and employees are boxed by walls that were built to separate them from one another. However, what's the need for these walls when we can instead create bridges to build good relationships and be one family? Sought-after author, speaker, and business consultant Ken Blanchard teaches leadership by service where leaders serve the employees and create raving fans out of them and the customers. Ken has published over 60 books, including massive hits like The Secret, The One-Minute Manager, and Gung Ho. He takes us into deeper understanding of the power of empowering your people.
Not one who remains in the status quo, Brian Scudamore, founder of 1-800-GOT-JUNK?, narrates his personal experience towards reaching his big vision and success in life. Beginning with guerilla marketing, he talks about doing crazy things and standing out in business, embracing the ridiculous and having fun. Brian shares the things he says to franchise owners to succeed in generating buzz while laying down some of the ads that greatly made a difference. Brian also talks about the four Hs - happy, hungry, hardworking, and hands-on - in business as well as the heart of the founder that owners must remember.
As the world becomes more global, many people have become more acquainted with the importance of having great experiences as they visit different places. At the heart of their wandering hearts are the places that they are to call their home away from home, the hotels and other places they are received to spend both night and day. Getting down to understanding how to create and give great intangible experiences in hospitality industries is the founder of Joie de Vivre and Head of Global Hospitality and Strategy of Airbnb, Chip Conley. Chip shares his unique ideas he has implemented in his hotels and how to map experiences that will make you stand out from the rest. Learn why it is advantageous to have an identity-based business, where Maslow’s hierarchy of needs fits into that, how to develop an above and beyond mindset in the emotion economy, and how to drive people towards meaning.
Successful businesses know how to provide great customer experiences. Founder and CEO of Red-Carpet Learning Systems, Inc., Donna Cutting is no stranger to this. Working about making people feel significant, she talks about rolling down the red carpet in business and mapping out experiences to people. She gives us a peek into her book, 501 Ways to Roll Out the Red Carpet for Your Customers, as she shares some examples of businesses who have done it right—from Mama D’s and The Asheville Theater, to G Adventures. Donna also talks about the value of celebrating mistakes, setting the stage for the culture you want to create, and the things that hold people back from standing out. She then gets into a game by laying out ways to create a great experience across different industries like hotels, schools, and more.
Successful businesses last because people admire them just as they prioritize the experiences served. Owner of successful restaurants, Baro and Petty Cash, Michel Falcon shares his secret sauce, the people first culture. Aligning the company’s purpose with their employees', Michel talks about the seven-step interview process that determines the people who will become a part of their team. He puts forward the importance of getting to know the people you are working with as opposed to merely having a distant business relationship. Michel also talks about the business’ relation with their guests, and differentiates between customer service and customer experience.
We are all into the customer service experience. Many companies and people talk about customer service, but they don't make it their brand. John DiJulius has made his whole business life all about customer experience. John is a keynote speaker, international customer experience consultant, and the bestselling author of three books, including The Customer Service Revolution. He works with world-class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Chick-fil-A, and many more. John shares how he lives his brand and how he puts the customer experience into everything he does.
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