As the world becomes more global, many people have become more acquainted with the importance of having great experiences as they visit different places. At the heart of their wandering hearts are the places that they are to call their home away from home, the hotels and other places they are received to spend both night and day. Getting down to understanding how to create and give great intangible experiences in hospitality industries is the founder of Joie de Vivre and Head of Global Hospitality and Strategy of Airbnb, Chip Conley. Chip shares his unique ideas he has implemented in his hotels and how to map experiences that will make you stand out from the rest. Learn why it is advantageous to have an identity-based business, where Maslow’s hierarchy of needs fits into that, how to develop an above and beyond mindset in the emotion economy, and how to drive people towards meaning.